Refund policy

Thank you for shopping at cuddlefabrics.com. We want you to be completely satisfied with your purchase. This policy applies across our entire product catalog. If you are not entirely satisfied with your item, our return and refund procedures are outlined below.

1. Return Window & Eligibility

To qualify for a refund, you must initiate a return request within our 30-day return window, which begins the day your item is delivered.

To be eligible for a return and subsequent refund, your item must be in the same condition that you received it:

Unused, uncut, unwashed, and unaltered.

In its original packaging with all original tags attached.

Accompanied by the receipt, order number, or proof of purchase.

2. Return Process & Logic

Because we partner with various specialized textile manufacturers to bring you our catalog across a strategic network, items cannot be processed directly at our corporate office without prior tracking. All physical returns must be sent using an authorized Return Merchandise Authorization (RMA) shipping label.

How to initiate a return (Choose one of the following methods):

1. Email: Contact our customer care team at support@cuddlefabrics.com within your 30-day return window.

2. Phone: Call our support team at (972) 542-4000 during business hours to request a return.

Our team will provide you with the exact authorized return shipping address corresponding to the specific distribution center that dispatched your order, along with an official RMA label. Print the label, affix it to your original, unused packaging, and drop it off with the designated carrier.

Please Note: Unauthorized packages sent directly to our warehouse and administrative office location at 2001 Central Circle without an officially issued RMA label cannot be accepted, tracked, or processed for a refund.

3. Return Shipping Fees & Costs

Return shipping costs are clear, upfront, and determined by the reason for the return:

Defective, Damaged, or Incorrect Items (Fault of the Store): If the return is due to a mistake on our part (e.g., you received a defective, damaged, or incorrect item), cuddlefabrics.com will provide a pre-paid return shipping label via email at no cost ($0.00) to you.

Customer Remorse / Change of Mind (Fault of the Customer): If you are returning an item because you changed your mind, ordered the wrong style, or no longer need it, you will be responsible for the return shipping costs. The exact cost of the return shipping label provided to you will be clearly disclosed via email and deducted directly from your final refund amount.

4. Restocking Fees

We do not charge any restocking fees ($0.00) for returned items.

5. Damages, Wrong Items, & Issues

Please inspect your order immediately upon reception. Contact us right away at support@cuddlefabrics.com or via phone if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately at no extra cost to you.

6. Lost Packages & "Never Arrived" Scenario

If your tracking information indicates the package was delivered but you have not received it, or if the tracking has stopped updating for more than 7 business days, please contact us immediately at support@cuddlefabrics.com.

We will open an investigation with the carrier service.

If the package is confirmed lost in transit or deemed un-deliverable, we will issue a 100% full refund to your original payment method or ship a replacement order at no additional cost to you.

7. Non-Returnable Items & Exceptions

Certain types of items cannot be returned due to their customized nature:

Custom products, special orders, or fabric cut to a customized length requested specifically by the customer.

Gift cards.

Final-sale clearance items (provided they were explicitly marked as non-returnable on the product page at the time of purchase).

Note: Our standard return policy applies equally to standard items purchased during promotional sales.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

9. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unused, uncut, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

10. Refund Processing Time & Method

We will notify you via email once we’ve received and inspected your return to let you know if the refund was approved.

Refund Method: All approved refunds will be automatically credited back to your original payment method. We do not force store credit for valid returns.

Timeframe: The refund will be issued within 10 business days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund to your financial statement as well.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us immediately at support@cuddlefabrics.com.

11. Contact Us & Business Information

For questions regarding your orders, product inquiries, or returns, please contact our customer care team. We will get back to you within 1–2 business days.

Customer Support Email: support@cuddlefabrics.com

Customer Support Phone: (972) 542-4000

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

Administrative Office Address: 2001 Central Circle, Suite 103, McKinney, Texas 75069