Return Policy

Thank you for shopping at cuddlefabrics.com, owned and operated by Foresite Ads Inc. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your item, our return and refund procedures are outlined below.

1. Return Window & Eligibility

To qualify for a refund, you must initiate a return request within our 30-day return window, which begins the day your item is delivered.

To be eligible for a return and subsequent refund, your item must be in the same condition that you received it:

Unused, uncut, unwashed, and unaltered.

In its original packaging with all original tags attached.

Accompanied by the receipt, order number, or proof of purchase.

2. Return Mailing Address & Processing

To provide our customers with our catalog of high-quality textiles, cuddlefabrics.com coordinates fulfillment across a strategic network of specialized distribution facilities. Because items route from different specialized hubs, our warehouse and administrative office in Texas does not accept physical returns.

All physical returns must be sent exclusively to the specific originating supplier facility using an authorized, location-specific Return Merchandise Authorization (RMA) shipping label.

How to initiate a return:

Contact our core customer care team directly at support@cuddlefabrics.com within your eligible return window.

Our team will verify your items and generate a pre-addressed return shipping label corresponding to the exact regional distribution warehouse that originally packaged and dispatched your specific order.

Print the provided label, affix it to your original, unused packaging, and drop it off with the designated postal carrier.

Please note: Unauthorized packages sent directly to our Texas warehouse and administrative office without an officially issued RMA label cannot be accepted, processed, or refunded.

3. Return Shipping Fees & Costs

Return shipping costs are clear, upfront, and determined by the reason for the return:

Defective, Damaged, or Incorrect Items (Fault of the Store): If the return is due to a mistake on our part (e.g., you received a defective, damaged, or incorrect item), cuddlefabrics.com will provide a pre-paid return shipping label via email at no cost ($0.00) to you.

Customer Remorse / Change of Mind (Fault of the Customer): If you are returning an item because you changed your mind, ordered the wrong style, or no longer need it, you will be responsible for the return shipping costs. The exact flat-rate cost of the return shipping label provided to you will be clearly disclosed via email and deducted directly from your final refund amount.

4. Restocking Fees

We do not charge any restocking fees ($0.00) for returned items.

5. Damages and Issues

Please inspect your order immediately upon reception. Contact us right away at support@cuddlefabrics.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right at no extra cost to you.

6. Non-Returnable Items & Exceptions

Certain types of items cannot be returned due to their customized nature:

Custom products, special orders, or fabric cut to a customized length requested specifically by the customer.

Gift cards.

Final-sale clearance items (provided they were explicitly marked as non-returnable on the product page at the time of purchase).

Note: Our standard return policy applies equally to standard items purchased during promotional sales.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

8. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unused, uncut, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

9. Refund Processing Time

We will notify you via email once we’ve received and inspected your return to let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your financial statement as well.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us immediately at support@cuddlefabrics.com.

10. Contact Us & Business Information

For questions regarding your orders, product inquiries, or returns, please contact our customer care team at support@cuddlefabrics.com. We will get back to you within 1 - 2 business days:

Customer Support Email: support@cuddlefabrics.com

Customer Support Phone: (972) 542-4000

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)